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Theo S
1 reviews | Active since Oct 2015
02 Mar 2019, 04:09
FNB Disappoints Again
I had a personal loan from FNB with a linked life insurance as security. This personal loan was settled and paid in full last week but still FNB goes and debit my account for the linked life insurance which I dont need because my life is insured through Discovery. Surely they would have picked up that the loan was settled and paid up in full and cancel the life policy but NO it is the consumer job to tell a massive institution like FNB how to do there jobs and s**** feed them all the time. Please cancel this life insurance policy and reverse the debit order ASAP. I am living on a tight budget already and you make ******** debits on my account?
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Replies (2)
FNB (First National Bank)'s replyOfficial
02 Mar 2019, 10:06Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply02 Mar 2019, 10:06
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
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Theo S's updateReviewer Update
02 Mar 2019, 10:47I really don’t see why it is necessary for an investigation, the policy should have been canceled and no money should have been debited for this life insurance policy. I read the term and conditions of this policy and it states at point number 6 that the policy will end when the covered credit facilty ends, that was almost 2 weeks ago. I need this sorted ASAP. You are quickly to debit but not so quick to pay back ******** debits?
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Theo S's update02 Mar 2019, 10:47
Reviewer Update
I really don’t see why it is necessary for an investigation, the policy should have been canceled and no money should have been debited for this life insurance policy. I read the term and conditions of this policy and it states at point number 6 that the policy will end when the covered credit facilty ends, that was almost 2 weeks ago. I need this sorted ASAP. You are quickly to debit but not so quick to pay back ******** debits?