FNB DISAPPOINTS

Hii..I am very much disappointed of the service am getting from FNB..I opened a business account online on the 13 Aug 20 and few days after I went to the branch in bethlehem to finalize it and was told everything is well and I deposited R300 and few days after R40 000 was deposited to this account and then when I tried to to transfer R5000 from this Business account to my Easy account it keeps giving me Error Code 271 and I called FNB and was told that there is a hold due to some outstanding documents and was told to wait for at least 2 to 3 days for validation and after three days I went to the branch to find out if everything is ok and still was told the same story and the branch again told me to wait another two days which is today...I just called again to find out if everything is ok and again am being told to wait another two days,so meaning after this two days m gona be told to wit another two days,so can I please have this account activated and if any outstanding document is missing be told and send it,otherwise can I have it cancelled and the money in it be transferred to my easy account and will go try another bank,my clients are waiting and the business is suffering a little because of this,the client deposited the money now I cant render the service to him due to this....