FNB disappoints

I app**** for temp relief solution at the end of Jan 2026. i received confirmation that it was granted. At the end of Feb, i noticed that the RC amount went off my bank account. I struggled to get through to the Revolving credit department and eventually spoke to Pozisa who confirmed telephonically that it had been approved but not implemented. She then escalated it. I have just received a message on the app saying that it has been rejected. This is not acceptable as I now have very little time to make alternate arrangements. This is such bad service from FNB revolving credit department.