FNB disappoints
<p>Good day</p> <p> </p> <p>Please can you check if everyone is doing what they are getting paid to do at your Merchants department.</p> <p> </p> <p>After a 50 minute holding and talking to one of your consultants this morning I am at my wits’ end. Call Reference RG ********** 5917 will prove to whoever will be reading this mail that FNB is not taking pride in customer service anymore.</p> <p> </p> <p>Please can someone tell me when will my money be refunded. Even after logging complaints and waiting the unnecessary 30 days FNB still will not do what they are supposed to.</p> <p> </p> <p>A very disappointed customer of yours.</p>
Good day Mr. justin ta jay badenhorst
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. justin ta jay badenhorst
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***