FNB Disappointments

Putrid service. I made contact with FNB 2 weeks ago in order to close my account and was informed that I would be contacted within 3 days. I was contacted on the third day however unable to speak at the time as I was at work- requested that they contact me an hour later. No contact made with me after this. Phoned again 2 days ago and was promised the matter would be escalated and I would receive a call within 24hrs. Called again today only to be promised the same thing- 24 hours wait. When I tried to dispute the issue and insist on service, the person on the phone hung up. Would not recommend FNB to anyone- the reason I am closing the account is because of their shocking service despite my ‘Premium’ account. Previously had a Private bank account with them and had similar poor service.