FNB - Disappointment - Maternity Leave no assistance

FNB

Since my last review of FNB not assisting women on maternity leave with payment arrangements / breaks, FNB did contact me regarding the WRONG ACCOUNT that I did not request an arrangement on.

FNB's solution is to let my accounts run in arrear and have a bad record, the a debt consolidation department will contact me.

Surely for a bank that exists so long and for customers FNB has had more that 20 Years issues like Maternity leave should've had a plan or solution allready.