FNB Disappointing Service.

I have made 2 visits to the FNB at Umhlanga Crescent. Reason for these visits were to reverse a debit order. I have to admit that the service of FNB is a huge disappointment. As both occasions they were offline. And only allow reversals under R200.00 to be done over the counter. (You people should increase this) I have for many years banked with Standard Bank and have not had any issues. They sorted my reversals within 5 minutes. FNB you should seriously up your game if you want to keep clients. I may just look at closing my account permanently.