FNB - disappointing service

I’m bitterly disappointed with FNB’s failure to deliver my card. I received confirmation on 13 December that my card would be delivered via takealot delivery on 18 December before 5PM. I’ve since made numerous attempts to contact takealot delivery to inquire about the delivery, and every time, after a long hold listening to their horrible music, I get promised that my card is scheduled for delivery on the day. My previous review on FNB regarding this matter resulted in a phone call from FNB on 19 December, where I was assured that FNB would ensure that the 3rd party courier delivers before 12 noon on Friday 21 December, needless to say, this never happened. I can’t for the life of me understand why FNB would tolerate such treatment of its client - unless my business is no longer welcome, in which case, I guess I should shop around for another bank.