FNB disappointing an onboarding client

I have had my business zero account on hold for 10 days ,but I keep receiving the same email to fill out a form and attach my documents which I did several times already. ..I have been on several calls trying to figure out what the problem is and out of 7 of your employees, not one can help me, I am really questioning if I should still continue based on the services i received ..I am disgusted in my own bank