FNB DISAPPOINTING

My Director and I had a shocking experience at Winnie Mandela Precint FNB on the 15th May 2026. There were two extremely rude clients who were queued behind us . We had originally been helped by one consultant who was unable to assist with one part of our admin that needed to be completed on our Business Banking , so we were told that as soon as the other person that was able to deal with it became available, we would be next to be seen by her . I think she is the manager and was well aware of this. As soon as she was done with her client , she motioned to us to come through. The other client who thought it should be her turn started making a scene. The manager then called her through instead of us . Highly unprofessional. We then were hurled with abuse by the other client and the FNB staff did nothing to step in . After waiting for more than another 30 minutes , with no apology from management at the branch we left . Disgusting behaviour by the client and disappointing response from the Managers. This does not make us inclined to keep our banking with FNB. I trust that someone will escalate this and address the staff at the FNB Branch. I am forced to give a one star rating but would actually prefer to give a zero star rating.