FNB - DISAPPOINTED AND ANNOYED CUSTOMER

I have received the worst service from the FNB EFT DO dispute department. I made a purchase on my cheque account, the money was deducted and within 2 months I did not received my product. I then escalated to my bank, FNB in September. I kept being referred to different departments. Eventually I got an email to say they can't find the debit on my account. So I printed my statement and high-lighted the item. Since then I've not had a call or any feedback regarding my dispute. When I call the contact centre I'm referred and still nothing. They are as bad as the merchant who stole my money. Being a good client with numerous FNB account, I would've expect better service!!! Disappointed and will ensure I settle my accounts to enable me to close them, as a client I should receive better service but realised it depends on the status of what account a client holds. Great to know where we stand... NO HELP AT ALL.