FNB disappeared without a trace. No service.

During this Corona crisis I really did expect more from FNB. I requested a payment holiday on all my business vehicles (which were not in use during the lockdown), and home loan. Eventually after struggling to get hold of FNB, it was said that no payment holidays are offered, but "Here you go, have an additional loan to cover these costs". Great job. Even better, the debit orders for the vehicles are still being deducted from the account. Brilliant work. Then when I phone to get it rectified, I get told that FNB will contact me within 3 working days. Well, its over a week now, and still now feedback. And they cannot provide reference numbers. No way of tracking any queries. Just poor. Instead of helping their clients, they seem to be enriching themselves with additional loans, and are absolutely useless in communicating. I even had to hold on for over 5hrs on an online chat, just to get disconnected because I didnt respond within 5 minutes. Even my business account manager couldnt give a damn, they just refer you to the useless covid app.