CF
Charles F
1 reviews | Active since May 2017
04 Jan 2019, 15:20
FNB DIS-connect
hi FNB I am highly disappointed in the level of service my father has been recieving from you.
he says he has been struggling with fnb now for more than 4 months with regards to the FNB connect ultimate package.
He should be getting 10gb data and unlimited calls.
he has notified me that he has no unlimited calls and he still gets charged for data.
this needs to be resolved asap I would like some fedback today and to be kept in the loop on the progress of this complaint.
my next step will be a tweet to the CEO and an email to him personally there after.
my dads contact details as follows:
Lesley C Ford ********** 487
I would like some clarity as well charles **********
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FNB (First National Bank)'s replyOfficial
07 Jan 2019, 15:10Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply07 Jan 2019, 15:10
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)