FNB (DIS)CONNECT

<p>23 October 2016</p> <p> </p> <p>As an FNB account holder, I was called and offered 2 sımcards on contract.</p> <p>Package includes: 30 minutes, 30 SMS, 30 MB and free unlimited WhatsApp for R36.</p> <p> </p> <p>It is disappointing to note that they have, despite being a contract customer, changed the offering to exclude free whatsapp with no change on the fee.</p> <p><br />Oct 24, 2016<br />4 months ago<br />Official business reply:<br />Good day,</p> <p>Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.</p> <p>A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.</p> <p>The reference number is ********** .</p> <p>Regards<br />Complaints Resolution <br />Melinda Duvenhage<br />Email address: ********** />Tel number: ********** (option one)</p> <p> </p> <p><br /> <br />Mar 20, 2017<br />1 hour ago<br />safwaan-navlakhi:</p> <p><br /><span style="text-decoration: underline;"><strong>Now, 6 months on, I'm still being billed for a contract I cancelled in October. </strong></span></p> <p><span style="text-decoration: underline;"><strong> </strong></span></p> <p><span style="text-decoration: underline;"><strong>I called FNB two weeks ago and they promised to reimburse the funds deducted? </strong></span></p> <p><span style="text-decoration: underline;"><strong> </strong></span></p> <p><span style="text-decoration: underline;"><strong>It is clear fnb lacks the expertise in running a mobile network.</strong></span></p> <p><span style="text-decoration: underline;"><strong> </strong></span></p> <p><span style="text-decoration: underline;"><strong>FAIL!</strong></span></p>