FNB Digital Strategy is FLOP

I am part of a Stokfel which banks with FNB and I wouldn't encourage anyone to open an account with them.

Last week we spent half a day at the Bank where we were changing Signatories, this process usually costs the society over R1500 on travelling costs because they want everyone to be there. Today when we have to transact we are told the new members are not appearing and we need to come back again to the bank and start the process again. This happened at FNB Brits Kremetart Centre, Van Velden St. when I asked to speak to the manager I was told Mohau has already left before the bank can even close. We now need to book for another slot because apparently you cant walk in and this will cost our society another R1500 which the bank is not willing to reimburse. It will take another Month where we cant have access to our funds.

FNB seems to be having a digital strategy which they cant support, their branches are always full due to this and even when you go there it seems you cant get anything done