FNB Digital Recall department has the worst customer service

FNB digital recall department has treated me with so much disdain . i submitted my forms for a payment reversal as i had paid funds to the wrong account and nothing has been done from FNB .Both i and my Branch have called and called for hours only for them not to answer for a whole day .What makes it worse is the company i paid to wrongly has acknowledged my case and promised to approve the reversal when FNB contacts them .this was from the 12th of Aug 2020 i have not got any response from them my branch Randpark ridge has sent them an email and no response .i am highly disappointed with FNB especially the digital recall department .