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ANTHEA W

1 reviews | Active since May 2013

22 Jan 2019, 08:33

FNB / DIGITAL PLANET - PATHETIC ********* SERVICE

FNB - I suggest that you partner with a new courier company for delivery of your devices. I have been from pillar to post for the last 1.5 weeks trying to sort out Digital Planet's errors. Firstly they arrange delivery for 23rd January, but on the 18th January they send an SMS saying they have "attempted" delivery without any prior arrangement. Upon calling their call centre the agent informs me actually the driver ran out of time, so did not attempt to deliver the parcel, so then why SMS me and on top of that the SMS very sneakily says that they will charge me for their "attempted" delivery.

Thinking that Digital Planet was of no help, I reach out to FNB who promises, as they always do, that the problem is being sorted. They then agree to deliver the parcel by an agreed date, but Digital Planet has no idea of their arrangement, and in actual fact their system shows that the package / order has been cancelled.

WHAT DO I NEED TO DO TO GET PROPER SERVICE!!!

Between FNB and Digital Planet, I really don't know who's the worse of the two, but clearly your systems / processes are not working and your customers experience either don't matter to you or your suppliers and employees actually just don't care.

PLEASE GET THIS SORTED TODAY, AS I HAVE MADE SPECIAL ARRANGEMENTS TO HAVE THIS PACKAGE DELIVERED TODAY, BUT YOUR DIGITAL PLANET AGENTS ARE SAYING THAT THE PARCEL IS CANCELLED!!!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jan 2019, 09:31
Official
Good Day Anthea
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 
Ref: ***NF 
Regards, 
Hello Peter Team 
Tel number: *** 
 

 
 
 
AW
ANTHEA W's update22 Jan 2019, 11:40
Reviewer Update
After your very automated response, I was contacted by 2 agents from FNB promising this has been sorted and that the package is out for delivery. Only to just now be contacted by your courier services Ram Couriers and advised that the package was sent to the wrong location and will now be returned to your warehouse. Seriously!!!!! Please get your business with your courier companies sorted FNB, they are speaking a different language to you!!!!!