FNB Digital Banking Customer Service is a huge FAIL!

<p>Today All I called in for was to remove a lost phone from my Verified devices as I don't feel safe having it still verified.</p> <p> </p> <p>After being on the phone for 15minutes I eventually was asked "Security" questions which</p> <p>1. Only 2 pretained to me</p> <p>2. The questions nobody in normal capacity would know such as "Is the property 98 Derant Street in Stellenbosch" Are you mad??? How would anyone know this off hand??????</p> <p>3. Lastly now I have to go to a bank??? Why do you even have a digital department or call centre then??? </p> <p> </p> <p>Wow this is unbeleivable I have not only waste my phone bill but as well my time, could have rather then gone in to the branch from the beginning and not wasted my time!</p> <p> </p> <p>All that FNB can say is "It's for in case of *****" or "To protect your account" - I don't buy this for a second as the questions are crazy retatrded compared to the online banking and why isn't the questioning uniform accross all channels? Online all you have to do is input the last 4 digits pf your atm card and the pin but not digital banking cause they just want to make your life difficult and the ntake your money!</p> <p> </p> <p>I have always held the FNB name in high regard but right now this is unacceptable and requires better systems and better overall service to your clients.</p> <p> </p>