FNB digital banking channels are becoming a problem

I'm growing tired of your broken software now! Last night I had *****ulent transactions on one of my cards. I have reported it and cancelled the card.

Because it was a debit card I decided to move my money into a safer account. When trying to transfer money from my desktop PC browser, it says my limits are exceeded, yet my daily limits are defaulted to 1 mil. I try updating limits temporarily but the form forces the change to "permanently" (the choice is ignored). When confirming the limit change, using my credit card it rejects my card as valid. Recall my debit card is now cancelled! When I try to contact you it says my browser is untrusted!! When I contact support through the app secure messaging I'm told that my browser will become trusted over time. They encouraged me to use my mobile to make the transfer, which eventually succeeded.

I've already lost thousands of rands through ebucks, between august last year and march this year, because you insisted on rewarding users for tap and pay virtual card transactions. Yet your SDK was broken and it would not use my virtual card for payments, but rather my credit card. Only after extensive investigation, removing the banking app and data, restarting and re-registering my cards, did we discover that it was the SDK. Soon as I got this working you dumped it for Google pay. Which works great, but ****sters are loading peoples virtual cards into their Google pay because it only requires an OTP. The CVV or pin is never required after it's loaded into the wallet.

So let me get this right: 1. I cannot bank using my trusted home pc, but should bank on a mobile device. The potential for mobile ***** is huge. 2. I cannot bank until my browser is trusted, only God knows when this will happen, and I cannot approve my browser either, even from mobile (which you trust to make huge payments). 3. Yet my browser can approve limit increases permanently, given the right card. 4. Your daily limits can only be approved through a card verification but that doesn't work on all cards, at least not my cards. 5. Your daily limits only apply to mobile. Seems it should be "Mobile daily limits" 6. When I need help I cannot contact you from within the banking portal from my PC, because my browser is not trusted. What if my mobile was ****** and I need help!? 7. I have set daily limits before but it seems your system does not keep these limits and defaults to other limits. I'm pretty sure I did not set my limits to 1 mil! 8. I cannot request temporary limit changes, because the form ignores the selection of "Temporary" when changing limits.