FNB Digital Banking challenges

I encountered several challenges during the debit order switching process, ultimately resorting to manual intervention. Additionally, it took me three weeks of struggling with online banking until I was informed by a knowledgeable agent that my Incontact number was not linked. While I have managed to resolve these issues through various communication channels, including branch visits, I am now experiencing a recurring problem with my virtual card disappearing after its creation.

Despite conducting transactions with the account, I am disappointed with the level of service provided, particularly considering the monthly account fee I have been charged. I was provided with reference number Rj ***, but unfortunately, I have not received any follow-up communication regarding this matter.