FNB Digital Banking

What is the point of escalating something and giving me new reference numbers if nothing gets done? I have been querying this for over 2 weeks now and I keep getting told that I will be contacted in 24-72 hours. Nothing happens and then I have to follow up again and re-explain the problem even though I have given a reference number. What is the point of the reference number then? And why does escalating lead to nothing?

This is hopefully the last time I have to repeat myself. I am unable to create a virtual card linked to my credit card. I keep getting an error message: "Your request cannot be processed Error when trying to creat a Virtual Card" Are you guys going to fix this or not?