FNB didnt include mandatory debt insurance

FNB has not been very supportive in being upfront regarding my contracts with them. I have asked for my credit agreement for my cheque account due to the fact that I have an overdraft. I complained and the lady would responded to me was very hostile because even when I queried the interest rates she neglected to show she investigated my concerns and confirm that they have improved. She also boldy told me that I don’t have debit insurance on the overdraft if I was retrenched or something happened to me.

I find this strange because after trying to do some investigation on this, surely there was a rule around 2016/2017 that made credit insurance mandatory? I don’t recall declining such a request. because it begs the question that with the state of the country with many people losing their jobs, where does that leave me. That sounds negligent from them. I need someone knowledgeable to actually give me comprehensive information because the call centre is a nightmare and some of the staff don’t even know what a credit agreement is. one had the audacity to tell me to go to a branch to get a copy of my credit agreement.

If I am retrenched I need to know what to do and what I can do. And if fnb hasn’t provisioned for insurance on my debt, why would that be?

and getting this information was such a pain. you may have different departments but your complaints handlers should be able to give me paperwork without a back and forth that is pertaining to my account. hence i from now on log my credit card and cheque card queries separately since your convenience is most important is this relationship.