FNB DID *****ULENT ON MY ACCOUNT

GOOD DAY

SAW A TRANSACTION ON MY ACCOUNT AND I REPORTED IT TO FNB *****, THEY REQUESTED TO CANCEL MY CARD AND INVESTIGATE. NOW THEY COME BACK SAYING THEY DO NOT SEE ANY *****ULENT TRANSACTION. THEY SAYING NO INVOLVEMENT OF THE FNB EMPLOYEE ( BUT NO EVIDENCE PROVIDED). THEY SAY IT WAS DONE WITH A REGISTERED DEVICE ( WHAT DEVICE WAS DONE ON NO FEEDBACK OR PROOF).

THIS IS AUTOMATED FEEDBACK NO INVESTIGATION WAS DONE. I WANT MY REFUND BECAUSE THAT IS NOT FEEDBACK THAT YOU GIVE TO A CLIENT YOU COME BACK WITH EXACTLY WHAT WAS USED TO PAY AND TIME AND EVEN THE NAME OF THE PLACE. KINDLY ASSIST WITH THIS MATTER ASAP AS I'M GOING TO TAKE THIS MATTER FURTHER BECAUSE I WANT MY MONEY BACK AND I NEED PROOF OF THE INVESTIGATION