FNB DID NOT INFORM CLIENTS THAT IT NOT LONGER OFFERS TREND FREE LICENCE

For a number of years, FNB has provided its clients with a free licence key for Trend Micro Maximum Security. I last renewed the software on 16 December 2023. When expiration date arrived on 16 December 2024, I copied the licence key from my internet banking profile to the Trend renewal page. I noticed it was the same as last year's key, and despite repeated tries, it always led me to Trend's checkout, which required a payment. I contacted Secure Chat, who could not answer the simple yes or no question; does FNB still offer Trend? Instead, I was first told my "device was not verified" and they could not help any further. Then I was given instructions on how to load Trend, which imp**** it was still offered. It still would not work. Ill informed agents, a complete waste of my time. Today I went to Willowbridge branch to see if someone there knew if Trend was still offered. The customer service staff did not know, but got on to some helpline, who informed me that FNB no longer offers Trend. IT IS COMPLETELY UNACCEPTABLE THAT CLIENTS WERE NEVER INFORMED OF THIS. THE FACT THAT TREND IS STILL MENTIONED ON THE INTERNET BANKING SITE AND THE "FREE LICENCE KEY" IS STILL VISIBLE, IS DISGRACEFUL. But that is to be expected from all big banks, which really only are concerned with maximising their cash inflow and engaging in endless virtue signaling.