1 reviews | Active since Jul 2010
FNB did not honour my appointment
After a complaint that I logged about two weeks ago, I got a call from Bradley Newton that informed me that they will change my private banker. We set up an appointment to meet today the 23rd January 2018 at 9am. No one showed up and there not even a call to explain what happened. I was not suppose to be in the office. I travelled all the way to the office for nothing.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)