TS
Thoko S

1 reviews | Active since Sept 2018

24 Sept 2018, 17:28

FNB did not honor after Agreeing to reverse the ***** money

FNB did not honor after Agreeing to reverse the ***** money. After my last complaint about the ***** Funds, a Lady Nthabiseng called at 08:40 am and told me they apologies for the inconvenience and the delay and they have sorted it out and they will pay back the money into my account. Later at about 14:00pm a lady by the name Portia from Balfour Park called and said because I put the complaint on Hello Peter she has decided I am not getting back the funds back, so Yes Mama you are not getting the funds back. FNB BALFOUR PARK has no respect for the elderly and their feelings how can you really play with a woman my age and put the high blood pressure up and down because you can. You know what I guess I can too as I am taking this matter to the Bank Ombudsman and there is an Attorney who will take this case Pro-Bono with all the recordings my colleague and I have regarding this matter and the videos of the Indian Male Manager at Balfour Park plus the Investigating office I will get more than what I was *****ed for. AAAAAAAAAAAAAAAAGggg Sis Maan FNB BALFOUR PARK you don't know what customer care and Etiquette is but I will teach you a lesson you will never forget. As of the ladies who were busy laughing and talking nonsense wait and see if you will still keep your JOBS after the VIDEO footage I have.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Sept 2018, 08:50
Official

Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***