FNB did my mother dirty

FNB has failed my mother. My mothers card was changed, if how we also dont know. She is an elderly person. Her investment accounts were cleaned, R125 000 was withdrawn from 32 days account and R11 000 was withdrawn from Money market account. We reported the case on the 18th May but no one has called my mum till now to update her. She called FNB and the lady by the name Teressa was assisting her and she told her that this case is confusing because the person was using the pin. I am very mad and very disgusted. My mothers account is still frozen and no one has bothered to give her feedback. Even that Teressa has made things worse for her because of the things she said to her that we do not know.

My mother has been with FNB for more than 18 years and now this happens and they do not want to assist.

The next thing that will happen is that we will bury our mother. Imagine such a huge amount withdrawn from investment accounts.

When my mother went to FNB Mqanduli branch they told her to go home and sleep because she is stressed and she must come back next week to open a case. What kind of bull**** is that?