FNB did me dirty

I recently opened an account with FNB Fusion account and Premier credit. On Thursday I received my credit card but not my Fusion card it was delivered to my work place. Fine I went to the branch same day to activate the card and get my app running at Northmead Square FNB. Things went smoothly and I was sorted.

I used the app to transfer money into my Capitec account. All of a sudden on Friday afternoon I tried to do the same but it couldn't saying I don't have money in my account. So I called customer service for assistance I was sent from pillar to post from one department to another eventually after an hour and more than 10 dropped calls I land at the ***** department and speak to Sbusiso Radebe who then explains that my account has been put on hold and I need to authenticate or verify that it's me who is making all these transactions. He then says I must cancel the card for safety reasons, but doesn't explain that after doing so my app will be inactive but before I even authorize it another drop call, I call back but don't get through so eventually I give up after 2hrs of being on the phone with FNB with my airtime🤬🤬🤬🤬🤬🤬🤬.

I decide to go the branch on Saturday morning and I was told my card has canceled and they've ordered another one, okay cool but now how do I access my money I need money. I was told that I can't until I receive my new cards 🤬🤬so the whole weekend I had no money because of Sbusiso incompetence. Till today I'm struggling to get to work😡😡😡I'm utterly upset I'm actually considering closing the account