FNB devices use ***** RAM couriers

I ordered a device from fnb, order no FNB***5. The delivery for this device was always scheduled to be delivered on a specific day, 2022-01-13. Furthermore, you have to be present when receiving the item from the couriers so you cannot let anyone receive it on your behalf. Therefore I made sure that I planned my week to be home on that specific day, but to my surprise they changed the delivery date and wanted to deliver when I was not home. I told them to return the next day, but they did not show. And when I called the courier company about this, they could not tell me when it would be delivered, they had no clue were the package is. How is this acceptable? And what complicates this even more, is that I am not home for the next couple of days as I arranged my week to be home on the original delivery date. Furthermore, I received an sms that FNB wants to charge me for the delivery fee if the couriers cannot deliver. How is this even allowed to charge me for the incompetence of FNB's courier company? This is unacceptable and now the ***** courier company has most likely lost this device??? What sort of companies do FNB work with, and they want to charge their customers for the 3rd party suppliers incompetence. I need this to be sorted asap from FNB's side! Disgusting service, honestly, they have no respect for people's time.