KE
Kyle E
1 reviews | Active since May 2020
07 May 2020, 09:07
FNB devices delivering broken TV's
I have ordered a Hisense TV from FNB devices and they delivered it broken 2 days before the lockdown. Told me they cannot replace it during lockdown. And now tell me they reject the replacement and want me to pay 2 years for a tv that they delivered to me broken. This is not treating customers fairly. Very disappointed.
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Replies (4)KE
Kyle E's updateReviewer Update
07 May 2020, 09:58We phoned in this morning 7/5/2020 @ 8:22 am and spoke to Gift from Digital Planet and he informed us that our request that FNB must replace the broken TV was rejected. But as per above mentioned term and condition we did inform FNB within 7 days (below and please see complaint date) of the damaged TV on delivery and we will NOT accept the broken TV and required it must be replaced with a 100% in working order TV that is NOT damaged.
- Under the CPA Act we as the consumers are allowed to either return item and/ or have the agreement cancelled in total. And even besides that I bought and received a product that was not as per the agreement we entered into with FNB Connect.
So we request that you as FNB provide us feedback on this matter BEFORE CLOSE OF BUSINESS TODAY as we are not accepting a broken TV and paying for it every month as that is not the agreement we entered into.
This is really unacceptable and not treating a customer fairly at all.
- Under the CPA Act we as the consumers are allowed to either return item and/ or have the agreement cancelled in total. And even besides that I bought and received a product that was not as per the agreement we entered into with FNB Connect.
So we request that you as FNB provide us feedback on this matter BEFORE CLOSE OF BUSINESS TODAY as we are not accepting a broken TV and paying for it every month as that is not the agreement we entered into.
This is really unacceptable and not treating a customer fairly at all.
KE
Kyle E's update07 May 2020, 09:58
Reviewer Update
We phoned in this morning 7/5/2020 @ 8:22 am and spoke to Gift from Digital Planet and he informed us that our request that FNB must replace the broken TV was rejected. But as per above mentioned term and condition we did inform FNB within 7 days (below and please see complaint date) of the damaged TV on delivery and we will NOT accept the broken TV and required it must be replaced with a 100% in working order TV that is NOT damaged.
- Under the CPA Act we as the consumers are allowed to either return item and/ or have the agreement cancelled in total. And even besides that I bought and received a product that was not as per the agreement we entered into with FNB Connect.
So we request that you as FNB provide us feedback on this matter BEFORE CLOSE OF BUSINESS TODAY as we are not accepting a broken TV and paying for it every month as that is not the agreement we entered into.
This is really unacceptable and not treating a customer fairly at all.
- Under the CPA Act we as the consumers are allowed to either return item and/ or have the agreement cancelled in total. And even besides that I bought and received a product that was not as per the agreement we entered into with FNB Connect.
So we request that you as FNB provide us feedback on this matter BEFORE CLOSE OF BUSINESS TODAY as we are not accepting a broken TV and paying for it every month as that is not the agreement we entered into.
This is really unacceptable and not treating a customer fairly at all.
KE
Kyle E's updateReviewer Update
13 May 2020, 10:35Good Day,
4 working days has passed, still no feedback from FNB regarding the way forward.
4 working days has passed, still no feedback from FNB regarding the way forward.
KE
Kyle E's update13 May 2020, 10:35
Reviewer Update
Good Day,
4 working days has passed, still no feedback from FNB regarding the way forward.
4 working days has passed, still no feedback from FNB regarding the way forward.
KE
Kyle E's updateReviewer Update
13 May 2020, 12:09FNB has contacted me today to provide feedback
KE
Kyle E's update13 May 2020, 12:09
Reviewer Update
FNB has contacted me today to provide feedback
KE
Kyle E's updateReviewer Update
21 May 2020, 11:44FNB has reversed the contract and arranged for the unit to be taken back. Excellent problem solving.
KE
Kyle E's update21 May 2020, 11:44
Reviewer Update
FNB has reversed the contract and arranged for the unit to be taken back. Excellent problem solving.