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Branden A
1 reviews | Active since Oct 2020
18 Jun 2021, 13:44
Fnb devices
Please people think twice when buying from fnb digital planet. I bought a hisense 58" smart TV that just went black no picture. I am still paying on it. TV is not even 2years old. I call the call center.now they said Hisense must send a technician out within 3 working days. I'm still waiting the 4th day. They send hisense emails but no response and fnb can do nothing satisfying me.they can't even take TV back without hisense coming out. Also telling repairs take place within 2 weeks. Why try fix a brand new TV you still paying.My tv broke Saturday and called the Sunday. They said I must call back monday. The technical department is closed. It's now Friday and soon weekend enters with no TV set in home.
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Replies (2)
FNB (First National Bank)'s replyOfficial
18 Jun 2021, 18:05 Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
FNB (First National Bank)'s reply18 Jun 2021, 18:05
Official
Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
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Branden A's updateReviewer Update
22 Jun 2021, 08:26Fnb... to call me to say sorry don't help. Promise me hisense will get in touch with me and they still didn't. Nothing about my situation change I'm still stuck with your broken TV set and I bought it from your company not hisense that is a ghost up until now. You must short me out than you deal on your side with hisense..
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Branden A's update22 Jun 2021, 08:26
Reviewer Update
Fnb... to call me to say sorry don't help. Promise me hisense will get in touch with me and they still didn't. Nothing about my situation change I'm still stuck with your broken TV set and I bought it from your company not hisense that is a ghost up until now. You must short me out than you deal on your side with hisense..