1 reviews | Active since Sept 2016
FNB DEVICES
I am having massive problems in dealing with FNB Smart Devices. I get calls that ring 1 - 2 times, voicenotes talking about baked beans and wors for lunch. It's amazing really.
Phone back to enquire why I was called in the first place, oh nobody knows in the entire FNB so that's great. Eventually get a completely unrelated sales call which I have declined multiple times. My real question is, Where is my device? Am I still getting it this decade? century even?
I spoke to Adrienne & Brian Sago at the call center and they have passed details onto the courier. The two of them have been outstanding in trying to assist me but I understand there is nothing more they can do. ( 5 stars to them )
So who is the courier? Where are there details? Are they ever going to call me? Can I just collect my device? At this point it may be faster to travel to wherever so I can collect it myself. Gosh - even a flight to Durban and back same day will be faster.
My confidence in the ability to call and make any form of delivery arrangements are questionable right now.
I eagerly await a response.
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
