CG
CJ G

1 reviews | Active since Sept 2016

13 Mar 2018, 13:10

FNB DEVICES

I am having massive problems in dealing with FNB Smart Devices. I get calls that ring 1 - 2 times, voicenotes talking about baked beans and wors for lunch. It's amazing really.

Phone back to enquire why I was called in the first place, oh nobody knows in the entire FNB so that's great. Eventually get a completely unrelated sales call which I have declined multiple times. My real question is, Where is my device? Am I still getting it this decade? century even?

I spoke to Adrienne & Brian Sago at the call center and they have passed details onto the courier. The two of them have been outstanding in trying to assist me but I understand there is nothing more they can do. ( 5 stars to them )

So who is the courier? Where are there details? Are they ever going to call me? Can I just collect my device? At this point it may be faster to travel to wherever so I can collect it myself. Gosh - even a flight to Durban and back same day will be faster.

My confidence in the ability to call and make any form of delivery arrangements are questionable right now.

I eagerly await a response.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Mar 2018, 13:27
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)