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DR
Dirk R

1 reviews | Active since Oct 2020

02 Oct 2020, 09:53

FNB Device Verification Woes

My wife has a new device that she needs to verify on FNB Online Banking. It was easy went I had to verify my own device, but was I wrong! When she wants to verify the device, she simply does not get the option on the FNB App - it tells her how to do it, but no option to select. To add to this, she now gets an information window coming up on FNB Online requesting that she verifies the device - super annoying as it happens every few minutes while she is in FNB Online. So we tried calling the FNB Online Call Centre - the solution - make a once-off payment between R300 and R1000 to someone who is not a regular recipient. Then wait 7 days and the device will be verified. THIS IS CRAZY. I truly hope that nobody got an innovation reward for coming up with this wonderful solution! Is there really no other solution. We were told that a supervisor will phone us between 13:00 and 14:00 yesterday. Well - you guessed right - no call and device still not verified. For a loyal pensioner of FNB, it is really sad that I have to go to these lengths to try and get a response

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Replies (2)
DR
Dirk R's update02 Oct 2020, 10:06
Reviewer Update
I did forget to add that I get wonderful service from FNB Private Client. It is the FNB Onlne Support that really gets me down!
DR
Dirk R's update05 Oct 2020, 11:20
Reviewer Update
Our problem was resolved this morning by a very helpful Thuli from FNB Banking App. The solution was very simple - because she knew what she was doing, it was resolved within minutes and we did not have to go through a process of making a payment and then wait 7 days before the device is verified.