FNB device unauthorized debit order
<p>I have a device with FNB that included data. A few months ago a debit order for R49 suddenly came off my account. FNB claim it is for data. Never authorized this. Now device is paid and FNB is still *****ing my money. Not getting data either so seems like it is a ****. FNB also passing the buck and connect call Centre not answering calls for 20 min. Disgusted. </p>
Still no response from FNB despite numerous calls to the devices department. Pathetic
Still no response from FNB despite numerous calls to the devices department. Pathetic
FNB Smart Devices department claims that Vodacom had failed to deduct the R49 for the data for a smart deice I bough two years ago. Now they expect me to pay for data for a device that I have paid off, for the next 17 months. Because somebody on their side messed up. Disgraceful! They claim they informed me of the error but I have received no correspondence from them and they have no proof that they did. Seems unfair and is unprofessional of such a big bank. Will be downgrading my account and closing it if this is not resolved. By the way, wait is still 15 minutes when I call the Smart Devices call centre and they never call back, bar one call. Made 10 calls in the last two weeks.
FNB Smart Devices department claims that Vodacom had failed to deduct the R49 for the data for a smart deice I bough two years ago. Now they expect me to pay for data for a device that I have paid off, for the next 17 months. Because somebody on their side messed up. Disgraceful! They claim they informed me of the error but I have received no correspondence from them and they have no proof that they did. Seems unfair and is unprofessional of such a big bank. Will be downgrading my account and closing it if this is not resolved. By the way, wait is still 15 minutes when I call the Smart Devices call centre and they never call back, bar one call. Made 10 calls in the last two weeks.