1 reviews | Active since Jul 2011
FNB device sales is terrible
<p>For some reason my online profile is faulty and the system will not allow me to purchase a device online, since october last year i have been trying to sort this issue out and FNB just does not seem to care , on top of that i have tried getting hold of a device sales person on the phone to try purchase a device via telephone and so far been waiting more that 48hours for someone to contact me.</p> <p> </p> <p>I feel the service is pathetic and FNB just does not seem interested in sorting out the technical issues with my profile.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)