FNB Device Repairs

Needed to send back a device purchased through FNB. On day 5 of the 3-5 day collection i call to follow up to be informed that information requested by the courier company had not yet been sent through. Luckily the one and only useful person to help me thus far sent the information through and the device was collected the next business day. A few days later i get an sms to say my device is ready, i call, its not ready. It was still in the diagnostic stage. A week later i call and now all of a sudden FNB cannot give me a status update. I get given a number for the repairs company and told to phone them myself. When i get through to them i am informed that i am not their client, FNB is. They are unable to give me information, FNB has to request it. Honestly disappointed in a bank i used to speak very highly of.