1 reviews | Active since Oct 2017
FNB device repair - service and delivery is non existent
On January 15 2018, my FITBIT CHARG 2 was collected for repairs/replacement. I was told it would take UP TO 17 working days to have it repaired or replace.
IT IS WELL OVER A MONTH NOW, and no one has even bothered to let me know what is happening. Every time I phone to follow up on my device I am told that my "credit request is with FNB" and that "I will be contacted soon".
I am now in my 2nd month of paying for a device I don't even have, and i am beyond irate.
Good day Roxanne Nel,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Good day Roxanne Nel,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
*** (option one)