FNB DEVICE INSURANCE - CIB OR FNB

<p>I dont know what is wrong with this process but noone seems to know what is going on - i have been trying to insure my devices with FNB but the whole process is like pulling teeth.</p> <p> </p> <p>first FNB transfer me to CIB who assure me they will give me a call (yesterday) ...they dont call, i call CIB myself today and the agent says the only person that facilitates device insurance has gone home and the other is booked off - this is ridiculous - how are there only two people who handle insurance for a countrywide bank. i then get transfered to another person who puts me on 'hold' she just puts her phone to the side because i can hear people talking in the background - nice CIB. </p> <p> </p> <p>i hang up and call CIB again only to be told that FNB are the ones that need to process the device insurance.</p> <p> </p> <p>so what is it FNB, do you make this process purposfully difficult or is it CIB...</p> <p> </p> <p>someone do their job please </p> <p> </p> <p>i suppose now that iv put it on hello peter something will be done, seems like the only way things get done in customer service industry. MXM</p> <p> </p> <p> </p>