FNB Device Guru Desk :-(

Dear FNB Device,

I am writing to lodge a complaint regarding the UPS that has been taken out from your company, which has been more than 24 days since the collection. I have tried to contact your Device Guru Desk multiple times, but I do not get any feedback unless I call or email. Recently, I was informed that Mustek has a backlog. I have now paid for a month without the unit.

I am dissatisfied with the service that I have received and I would like to have this device canceled or swapped out for something else as soon as possible. I believe that this is a problem unit. I expect to receive a prompt response and a resolution to this issue.

Thank you for your time and I look forward to hearing from you soon. ***

Sincerely, Brandon-Lee ***