Hellopeter
Share Your Experience
kD
kyle D

1 reviews | Active since Aug 2011

01 Oct 2018, 09:41

FNB device faulty thrice.

I have taken out an Iphone SE with FNB and within two weeks the device had to be swapped out, first for a faulty battery and the second time for faulty hardware. Then less than two months down the line. The screen of the phone starts to come out of the Iphone SE. It had to be sent in once again for now the third time. I have been trying from the 21st of Sep to get an answer from FNB as to my device and yet to get a proper response or any info. They keep sending me from pillar to post. The service is so bad for a big Corp! Not sure what devices they provide as well that needs to be swapped out so many times!

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Oct 2018, 12:43
Official

Good day Kyle,

I tried calling you on the number provided, to no avail.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Connect and Smart Devices who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply01 Oct 2018, 15:36
Official

Good day Kyle,

I have reviewed your complaint and noted that FNB Connect and Smart Devices is unable to get in contact with you.

Please provide us with an alternate number as well as a suitable time for them to contact you.

Once I receive the information I will forward it to FNB Connect and Smart Devices.

Regards,

Hello Peter Complaints Team

*** (option one)

kD
kyle D's update01 Oct 2018, 17:12
Reviewer Update
Good day, I will be available on ********** 994 tomorrow. Alternative number will be Home- ********** 004 or work on Wednesday ********** 160
FNB (First National Bank)
FNB (First National Bank)'s reply04 Oct 2018, 12:21
Official

Good day Kyle,

Thank you for your posting.

I have escalated your comments to FNB Connect and Smart Device and they have advised that they had responded to you via email today at 11:29am.

Please advise if you have received the email and if all is in order.

I do apologise for any frustration and inconvenience caused.

Regards,

Hello Peter Complaints Team

*** (option one)