FNB Device faulty and not being replaced after 5th time giving the same problem

Good day,

I am deeply disappointed in your FNB device center.

We bought a laptop from FNB, we have endless problems with it.

It switches off while i am working on it, we have sent it back 4 times (25.09.2018, 16.10.2018, 15.11.2018, 05.12.2018) but the problem keeps on coming back.

According to the terms and conditions if the item has been sent 3 times and still faulty then we get a new device or refund.

This is now the 5th time i am having a problem. It seems that FNB does not know how to take responsibility.

I sent a email on 13.03.2019 with a supported video of the laptop giving problems, I have not heard anything from Platinum Warranty or FNB care.

Please come collect this ******* and give us a refund.

Thank you.