1 reviews | Active since Mar 2014
FNB DEVICE double debits
FNB device has deducted money from my account claiming that it is arrears from the two months that the device was not paid. I had a look at my statements and it shows that the debit did go off. I still received an sms/email from FNB after they had done investigation that indeed that the money was not deducted. My question is if that there case they should refund me the 2 instalments they reflect on my bank statements. It's been over 5 days now and I still don't have my money. I believe the investigation was flawed.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)