FNB Device Dissapointment

FNB Smart Devices

It is with sadness and disappointment that I write this but the level of service is most certainly not at the level it used to be. Approx 24 months ago I purchased a Macbook Pro via the FNB Smart Devices, well it is now paid off and I never missed a payment or made a late payment. Last year I added a phone to my smart device.

So logically one would think that after paying in excess of R24 000 and naturally you should be able to apply for another device of the same amount, after all I have had a salary increase over the past 2 years. Think again, application denied. Everytime.

I emailed Adrienne Johaar who was very helpful, they reassessed my credit and allowed me to select a device. This was the easiest part of the process and without Adrienne I would have just gotten fed up and left it.

Adrienne advised someone would be in contact with me in 48 hours from the call center and I supp**** my number plus an additional number but I am still awaiting a call. I eventually called in, biggest mistake I could have made. (30 minute waiting times and the call gets dropped which happened 5 times - total time wasted 2 hours 30 min)

Dealing with an array of call center staff who are rude and *********** to say the least, well I requested to speak to Adrienne as it's more convenient to waste my time asking all 40 security questions rather than using the ref number supp**** only to tell you the application is not allowed.