FNB Device department

So long story short, on Black Friday app**** for a deal they were running on devices, I was approved for the device, and then 10 minutes later got a call to say they don’t have stock anymore, but still have stock of the same device at a higher rate. I then submitted a complaint to FNB, they never got back to me, then submitted another 2 complaints in the following weeks, still nothing. Submitted a hello Peter review, finally they got back to me and said it will be sorted out, and that I should of received the device at that price. But then never got back to me to follow up with the complaint. This happened throughout December. Eventually I went through a friend that is high up in fnb to find out what is happening. Then suddenly after she had words with the people involved they started phoning me and apologizing. Finally a person by the name of Andrew Pandaro got hold of me and said that they can’t give me the device at that price because it was only for Black Friday and the best he can do is give me 5000 ebucks to apologize, I told them I’m not interested in ebucks and wanted the device. He then said he would speak to the device people; a week went by and no one got back to me, so I emailed Andrew again, and his reply was “the best they can do is the ebucks, do I want them or not” so i decided to accept the ebucks, but still would like them to acknowledge that I should of received the device on Black Friday. But they refuse to respond to that email. I’m still waiting for my ebucks and a reply from Andrew. I never wanted ebucks, I wanted the device that I was approved for. This is a very summarized review, as I’ve typed out this whole issue over 6 times, and everytime I speak to someone with regards to it, I’ve had to explain the whole story again.