FNB Device - Big No No!

FNB Devices...

How terrible could you be? My problems with you guys never stops! When I bought my first device, Xbox One, I got a faulty device and had to send it back. It took the whole process almost 3 weeks.

Now... I'm in that same boat again! Bought a Fitbit Charge 2, the device is also faulty. It took the courier a few days to pick up the device. Then the horror story started. It took 3weeks, until I finally called to get feedback on my device. Then it took FNB 4 days to call me to tell me that they will replace the device. I am still waiting for a phone call to confirm my location.

Here's the problem... I sent my device exactly one month ago in for replacement. It's one month later, I don't have a new device yet, but I'm still paying for it.

I am fed up with the terrible service!