Fnb device

Today it's 3weeks having still a broken 58" hisense. All I have is apologies from fnb who is buying time for hisense to come an check the TV set first. Hisense contact my wife now who's details I gave the first week. The second week they ask me who must hisense call I gave my details but seems the old details was stil in progress. So escalating and making my problem a high priority was just a bluff. Now they want to try fix my TV which I'm still paying on worth R10000 and not even 2years old. Oh please how long before it breaks again. I did research and these models are having all this problem going black. Within 2years I need to fix it again. Did you feel this is fair to me.