1 reviews | Active since Apr 2012
FNB Device
<p>I have a FNB phone with my Gold account for R99.00. The phone cover broke. I went to 4 different branches to look for a new cover. All branches said they do not sell the phone covers. </p> <p> </p> <p>I also phone the smart device at ********** 270 without any luck to get a cover. How can you sell a product but we can not find a cover for it. The phone comes with a cover but it broke. How is it what we can not find a cover??? </p> <p> </p> <p>Why is no one willing to help me at FNB??? They was very quick to sell the phone to me, but the after support is very bad!!!!</p> <p> </p> <p>It is a FNB product but no branch can assist in where I get a cover for they own product. No one is even willing to pick up a phone and trying to help to find out how to get one. Can wait till this contract is expired. It will be last time I buy a FNB phone.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
