SR
SIBUSISO R
1 reviews | Active since Dec 2009
25 Feb 2016, 17:23
FNB DEVICE
I have called fnb today and spoke to Darryan from FNB device department. I have advised him that I bought device( cellphone) from fnb and the device had an issues and it was returned back to fnb. Now fnb is debiting my account while the device was returned to them. Darryan promised to call me back just before end of business to sort it out and he gave me the Ref no : 505813 but he never called me back.DO NOT MAKE PROMISES IF YOU CAN NOT KEEP THEM. please credit back my money to my account I have returned the device back to fnb and you don't have the right to debit my account.
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FNB (First National Bank)'s replyOfficial
26 Feb 2016, 08:57Hello Vinncy ,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876454.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876454.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply26 Feb 2016, 08:57
Official
Hello Vinncy ,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876454.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876454.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)