JD
Jennifer D
1 reviews | Active since Jul 2018
04 Dec 2018, 08:51
FNB Device
We bought a device from FNB device center. From the start we had problems with the laptop. They said to us if we send the device in to their repaid center 3 times and still have the problem then they will take further action as in maybe replace with a new device or refund. We have sent the device back 3 times already and now they say the 2nd time they could not find any fault so that does not count. I sent them a video of the device going off while i am on the internet. I am very unhappy about this and feel that they should refund me and take back their fault item.
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FNB (First National Bank)'s replyOfficial
04 Dec 2018, 10:09Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Connect and Smart Devices who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Connect and Smart Devices who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Dec 2018, 10:09
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Connect and Smart Devices who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Connect and Smart Devices who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)