FNB destroys Christmas

What a horribly mismanagement shop... I went into your store to pick up an iphone 6 for a birthday present on the 17th of December. The two shop consultants tried to help however their training and knowledge of the products was questionable. I was informened the phone was out of stock but that an order can be made. I would receive the phone at the latest tuesday afternoon. I needed to catch a flight so the latest I could get the item was four o clock... The consultant said no worries I would have it before then but they would call and confirm because the phone would only be delivered on Tuesday... On Tuesday 22 December I called the shop to find out. I spoke to a gentleman who informed me that it was the delivery has not been made I asked what time about where he rep**** I am not allowed to know due to security reasons... Am I a ***** FNB? You made me feel like a *****. He said he would let me know before 4. <br> I needed to call again at 4:15 where I spoke to an English gentleman who said well he doesnt really care IT seems the delivery will only be made tommorow... Now fnb why did you ruin my Christmas? Do you do this to all your clients or is it something personal towards me..